Not too long ago when people used to eat raw fish, there was internet and softphone. Some people still dial like that. For those of you who want to setup a proper call center, here is a short guideline.

• Find the right place, very very important. It should be city center where you can find good HR and ofcourse good internet connection.
• Apply for PSEB call center certificate. You will need this to present to ISP to open VoIP ports for dedicated connection.
• Get internet connection fiber or copper whichever suits you. Fiber connection takes time so plan accordingly.
• Get a proper floor plan. Keep provision for NOC area with an AC, yes you will need it.
• Carry out electric wiring with lighting and AC/fans etc.
• Have your furniture build, cubicals, isles whichever style you like.
• Networking, very very important. Do consult expert on the topic. Do not use hubs, use proper switches and proper routers. Stay away from China cables and I/Os.
• Buy used or new laptops with working battery for agents. Headsets should be sturdy and good quality.
• Get water dispenser.
• Advertise for HR; start conducting interviews and build a good team. Extremely important.
• Get business, business and business. Nothing will work out without it.
• Get a proper predictive-dialer and someone to manage it. Stay away from goautodial.
• Load everything and fire.
• Did I mention UPS anywhere? You need that more than your office boy.