Benefits
- Vicidial is completely open-source no per seat licensing, lower TCO (total cost of ownership)
- No limitations, like number of agent or number of campaigns etc.
- Fully scalable, Expand with your call centre all you need is either more RAM or add servers.
- Vicidial can be integrated with 3rd party application like CRM, ERP, Ticketing system or SMS marketing software etc.
- Low maintenance cost, based on linux system no need to do virus, spy-ware clean up, supported by large community. Vicidial engineers are not expensive.