Case study-vicidial-span-bpo from Shaharyar Rao nethawk.com.pk
Stop blaming your VoIP provider – Maybe your network is the main culprit
There are three things you can do to your network. Using Hubs a.k.a switches (A marketing term) There are three types of switches to chose Unmanaged switches (never ever use …
How to setup a call center in Pakistan
Not too long ago when people used to eat raw fish, there was internet and softphone. Some people still dial like that. For those of you who want to setup …
FREE and Open Source software for Call Centers
Communication Voice Vicidial / Asterisk is de facto in call centers, more than 90% call centers who happen to use a proper dialer use vicidial only. Productivity LibreOffice: www.libreoffice.org is …